Your Dream Pet &
Plants, Delivered.

How do I purchase a pet?

Browse listings, click on any card to view full details, then click "Add to Cart". Proceed to checkout and our team will connect you with the verified seller to arrange a safe handover.

Are all sellers verified?

Yes. Every seller undergoes a CNIC verification and listing review before going live. Listings marked "Verified Seller" have completed our full trust process including phone verification.

How long does listing approval take?

Most listings are reviewed and approved within 24–48 hours. Listings with clear photos and complete details are approved faster. You'll receive an SMS and email once your listing goes live.

Is delivery available for pets?

Delivery is available within the same city for PKR 1,500. Inter-city pet transport is handled by specialist pet couriers and is quoted separately. Plants are delivered nationwide.

What is your refund policy?

If a pet or plant arrives significantly different from its listing description, we mediate a refund within 48 hours of delivery. Service fees are non-refundable. See our full Refund Policy for details.

How much does it cost to list?

The first 3 listings are completely free. After that, basic listings are PKR 499/month and featured listings (highlighted placement, boosted visibility) are PKR 1,499/month.

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When are refunds available?

If a pet or plant is materially misrepresented in its listing (wrong breed, undisclosed health issues, or significantly different from photos), you may raise a dispute within 48 hours of delivery. PetStore mediates all disputes fairly.

How to request a refund

Email support@petstore.pk within 48 hours of receiving your pet or plant. Include your order number, photos, and a clear description of the issue. Our team responds within 4 hours.

What is NOT refundable

Change of mind, allergic reactions discovered post-purchase, or issues arising from buyer care after handover. PetStore platform fees and delivery charges are non-refundable in all cases.

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Always meet in person

Arrange to see the pet before paying. A reputable seller will never refuse an in-person viewing. Never pay in full before seeing the animal.

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Ask for vet records

Always request vaccination certificates, health checks, and deworming records. Legitimate breeders will have these ready. A missing health card is a red flag.

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Use PetStore checkout

Never transfer money directly to a seller's personal account before using our checkout. PetStore holds payment in escrow until you confirm safe receipt.

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Request live video

Before purchasing, ask for a live WhatsApp video call showing the pet interacting naturally. This confirms the listing photos are current and accurate.

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Avoid exotic/illegal species

Do not purchase wildlife, protected species, or animals without proper documentation. PetStore prohibits all listings of illegal or protected animals under Pakistani law.

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Report suspicious listings

If a price seems too good to be true, or a seller pressures you to pay quickly and outside the platform, report the listing immediately via the "Report" button.

Accurate listings only. All listing details — photos, age, breed, health status — must be accurate and current. Misrepresentation leads to immediate delisting and account suspension.

Health documentation required. All pets must have up-to-date vaccination and deworming records. These must be provided to the buyer at handover.

No wildlife or protected species. It is illegal to trade in protected wildlife under Pakistani law. Any such listings will be reported to authorities.

Respond within 24 hours. Sellers must respond to buyer enquiries within 24 hours. Consistently unresponsive sellers will have their listings paused.

Use platform checkout only. All transactions must go through PetStore checkout. Directing buyers to pay outside the platform violates our terms and removes buyer protection.